Shipping policy

Effective Date: July 30, 2026
Last Updated: July 30, 2026
Store: Pull Drop
Website: Pulldrop.shop
Contact: support@Pulldrop.shop

Overview

At Pull Drop, we are committed to getting your order to you safely, quickly, and at no extra cost. Every order ships free from our facility in Lynchburg, Virginia. Please read this policy carefully so you know exactly what to expect after placing your order.

1. Free Shipping

Pull Drop offers free shipping on all orders shipped within the United States. No minimum order value required. Free shipping is automatically applied at checkout — no coupon code needed.

2. Where We Ship From

All orders are shipped from:

📍 1339 Englewood St, Lynchburg, VA 24501, United States

3. Order Processing Time

Orders are processed within 1–3 business days after payment is successfully confirmed. Business days are Monday through Friday, excluding U.S. federal holidays.

Please note:

  • Orders placed on weekends or holidays will begin processing the next business day
  • During high-demand periods (new releases, holidays), processing may take up to 3 business days
  • You will receive a shipping confirmation email with a tracking number once your order has been dispatched

4. Estimated Delivery Time

After your order has been processed and shipped, estimated delivery time is 3–7 business days, depending on your location within the United States.

Phase Timeframe
Order Processing 1–3 Business Days
Shipping & Delivery 3–7 Business Days
Total Estimated Time 4–10 Business Days

These are estimates and not guarantees. Actual delivery times may vary due to carrier delays, weather conditions, or other factors outside our control.

5. Shipping Carriers

We ship using trusted U.S. carriers including USPS, UPS, and FedEx. The carrier used for your order is selected based on package size, weight, and destination to ensure the best possible delivery experience.

6. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your package directly on the carrier's website.

If you have not received a tracking number within 3 business days of placing your order, please contact us at support@Pulldrop.shop.

7. Packaging

We take great care in packaging every order. Hobby boxes and sealed cases are packed securely to prevent damage during transit. Products are shipped in appropriately sized boxes with protective padding to ensure they arrive in the same condition they left our facility.

8. Address Accuracy

Please double-check your shipping address before completing your order. Pull Drop is not responsible for orders lost or delayed due to an incorrect or incomplete address provided at checkout.

If you notice an address error immediately after placing your order, contact us at support@Pulldrop.shop as soon as possible. We will do our best to correct it before the order ships, but we cannot guarantee changes can be made once processing has begun.

9. Lost or Stolen Packages

If your tracking information shows your package as delivered but you have not received it:

  • Check around your delivery location and with neighbors
  • Allow 1–2 additional business days, as carriers sometimes mark packages as delivered slightly early
  • Contact the carrier directly with your tracking number
  • If the issue remains unresolved, contact us at support@Pulldrop.shop and we will assist you in filing a claim

Pull Drop is not liable for packages confirmed as delivered by the carrier or for packages stolen after delivery. We strongly recommend shipping to a secure location.

10. Damaged Packages

If your order arrives visibly damaged, please:

  1. Take photos of the outer packaging and the item(s) before opening
  2. Contact us at support@Pulldrop.shop within 7 days of delivery
  3. Include your order number and photos in your message

We will review your case and work to resolve it as quickly as possible.

11. Pre-Order Shipping

Pre-order items are shipped as soon as they become available from the manufacturer or distributor. Estimated ship dates are provided on product pages and are subject to change based on manufacturer release schedules. Pre-orders follow the same shipping timeframes as in-stock orders once the item is available.

You will receive a shipping confirmation email with tracking information when your pre-order ships.

12. Holidays and High-Volume Periods

During peak seasons such as major holidays or high-demand product releases, processing and delivery times may be slightly longer than usual. We recommend placing orders early during these periods to ensure timely delivery.

13. Contact Us

For any shipping-related questions or concerns, please reach out to our team:

📧 Email: support@Pulldrop.shop
🌐 Website: Pulldrop.shop
📍 Address: 1339 Englewood St, Lynchburg, VA 24501

We typically respond within 1–2 business days.