Contact information
Get in Touch
📧 Email: support@Pulldrop.shop
🌐 Website: Pulldrop.shop
📍 Address: 1339 Englewood St, Lynchburg, VA 24501, United States
Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (Eastern Time)
Saturday: 10:00 AM – 3:00 PM (Eastern Time)
Sunday: Closed
Emails received outside of support hours will be answered on the next available business day.
How Can We Help?
📦 Order Status & Tracking
Once your order ships, you will receive a tracking number by email. If you have not received one within 3 business days of ordering, contact us and we will look into it immediately.
🔄 Returns & Refunds
We accept returns within 30 days of delivery on factory sealed, unopened items only. Email us your order number and reason for return to get started.
🗓️ Pre-Order Questions
Have a question about an upcoming release or existing pre-order? Email us your order number and we will send you the latest update available.
📦 Product Questions
Not sure which product is right for you? Our team is happy to help guide you to the right purchase.
🏪 Wholesale Inquiries
Email us at support@Pulldrop.shop with the subject line "Wholesale Inquiry" and include your business name, type, and estimated order volume. We respond within 3–5 business days.
⚠️ Damaged or Incorrect Items
If your order arrived damaged or incorrect, email us within 7 days of delivery with your order number and photos. We will make it right.
♿ Accessibility Support
Need help navigating our website or completing a purchase? Contact us directly and we will assist you personally.
Quick Answers
Before reaching out, you may find an instant answer in one of our policy pages — all available in the footer of our website:
- Return & Refund Policy
- Shipping Policy
- Pre-Order Policy
- Payment Policy
- Authenticity Guarantee
- Our Guarantee
- Cookie Policy
- Privacy Policy
- Terms of Service
Our Location
Pull Drop ships all orders from Lynchburg, Virginia. We are a fully domestic U.S. business — no overseas warehouses, no international transit delays.
📍 1339 Englewood St, Lynchburg, VA 24501, United States
Response Time
We respond to every inquiry within 1–2 business days. During high-volume periods, it may take up to 3 business days. If you have not heard back, check your spam folder and feel free to follow up.
A Note From Our Team
At Pull Drop, customer support is not an afterthought — it is a core part of who we are. Every question and concern that comes our way is taken seriously. Whether you are a first-time buyer or a longtime collector, you deserve clear answers and genuine service.
Thank you for choosing Pull Drop. We look forward to hearing from you.
— The Pull Drop Team