Refund policy

Effective Date: July 30, 2026
Store: Pull Drop
Website: Pulldrop.shop
Contact: support@Pulldrop.shop

Overview

At Pull Drop, we stand behind every order we ship. We want your experience to be simple, fair, and transparent. Please read this policy carefully before making a purchase.

Return Eligibility

We accept returns within 30 days of the delivery date, subject to the following conditions:

  • The item must be factory sealed and completely unopened
  • The item must be in its original condition — no damage, tampering, or signs of opening
  • The item must be accompanied by proof of purchase (order number or confirmation email)

We do not accept returns on:

  • Opened hobby boxes, cases, or packs of any kind
  • Items returned after 30 days from the delivery date
  • Items that have been damaged after delivery
  • Pre-order items that have already been shipped and received in sealed condition

Once a sealed product has been opened, the contents are randomized and cannot be restocked. For this reason, all sales of opened products are final.

How to Initiate a Return

To start a return, contact us at support@Pulldrop.shop with:

  1. Your order number
  2. The item(s) you wish to return
  3. A brief reason for the return

Our support team will respond within 1–2 business days with return instructions and the return shipping address. Do not ship items back without prior authorization — unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part (wrong item sent, item arrived damaged). We recommend using a trackable shipping method, as Pull Drop is not responsible for lost return packages.

Refund Processing

Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund.

  • Approved refunds are processed within 10 business days of receiving the returned item
  • Refunds are issued to the original payment method used at checkout (Credit Card, Debit Card, Apple Pay, Google Pay, or Link by Stripe)
  • Depending on your bank or card issuer, it may take an additional 3–5 business days for the refund to appear on your statement

Pull Drop does not charge restocking fees on eligible returns.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact us at support@Pulldrop.shop within 7 days of delivery and include:

  • Your order number
  • Photos of the damaged or incorrect item and its packaging

We will review your claim promptly and work to make it right through a replacement, store credit, or refund, at our discretion.

Pre-Order Returns

Pre-order items follow the same return policy as in-stock items. The 30-day return window begins upon delivery of the pre-ordered item. Items must be factory sealed and unopened to qualify.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the eligible product for a refund and place a new order.

Contact Us

If you have any questions about this policy, please reach out:

📧 Email: support@Pulldrop.shop
🌐 Website: Pulldrop.shop
📍 Address: 1339 Englewood St, Lynchburg, VA 24501