Privacy policy

Effective Date: July 30, 2026
Last Updated: July 30, 2026
Store: Pull Drop
Website: Pulldrop.shop
Contact: support@Pulldrop.shop

Introduction

Pull Drop ("we," "us," or "our") operates the website Pulldrop.shop. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

By visiting our website or placing an order, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our site.

Information You Provide:

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number (if provided)
  • Payment information (processed securely through Stripe — we never store your full card details)

Information Collected Automatically:

  • IP address and browser type
  • Pages visited and time spent on site
  • Referring URLs
  • Device information (desktop, mobile, tablet)
  • Cookie and tracking data (see our Cookie Policy for full details)

Information from Third Parties:

  • Payment processors (Stripe) may share transaction confirmation data with us
  • Analytics providers may share aggregated behavior data

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations, shipping updates, and delivery notifications
  • Respond to customer service inquiries
  • Prevent fraud and ensure payment security
  • Improve our website, product listings, and customer experience
  • Send promotional emails and marketing communications (only with your consent)
  • Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. How We Share Your Information

We may share your information with trusted third parties solely to operate our business and fulfill your orders:

  • Stripe — payment processing (Credit Card, Debit Card, Apple Pay, Google Pay, Link by Stripe)
  • Shipping carriers — to deliver your orders (UPS, USPS, FedEx, or similar)
  • Email service providers — to send transactional and marketing emails
  • Analytics providers (e.g., Google Analytics) — to understand site traffic and behavior
  • Legal authorities — if required by law, court order, or to protect our rights

All third-party service providers are contractually required to handle your data securely and only for the purposes we specify.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our site. These include essential cookies for checkout functionality, analytics cookies, and marketing cookies.

You can control cookie preferences through your browser settings or our cookie consent tool. For full details, please see our Cookie Policy at Pulldrop.shop.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for a minimum of 5 years for tax and accounting purposes.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access — Request a copy of the personal data we hold about you
  • Right to Correction — Request correction of inaccurate or incomplete data
  • Right to Deletion — Request that we delete your personal data ("right to be forgotten")
  • Right to Restriction — Request that we limit how we process your data
  • Right to Portability — Request your data in a portable format
  • Right to Object — Object to processing of your data for direct marketing
  • Right to Opt Out of Sale — We do not sell personal data; however, you may submit a request at any time

To exercise any of these rights, contact us at support@Pulldrop.shop. We will respond within 30 days.

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • The right to know what personal information is collected, used, shared, or sold
  • The right to delete personal information held by businesses
  • The right to opt out of the sale of personal information
  • The right to non-discrimination for exercising your privacy rights

Pull Drop does not sell personal information. To submit a California privacy request, email us at support@Pulldrop.shop with the subject line: "California Privacy Request."

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

9. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption, secure payment processing through Stripe (PCI-DSS Level 1 compliant), and restricted access to customer data within our organization.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

For any privacy-related questions, requests, or concerns:

📧 Email: support@Pulldrop.shop
🌐 Website: Pulldrop.shop
📍 Address: 1339 Englewood St, Lynchburg, VA 24501