Effective Date: July 30, 2026
Last Updated: July 30, 2026
Store: Pull Drop
Website: Pulldrop.shop
Contact: support@Pulldrop.shop
Overview
Pull Drop offers pre-orders on upcoming hobby boxes, sealed cases, and collectible releases so you can secure your items before they sell out. This policy explains everything you need to know before placing a pre-order with us. By placing a pre-order, you confirm that you have read and agree to the terms outlined below.
1. What Is a Pre-Order?
A pre-order allows you to purchase a product before it is officially released or before we have received inventory from our distributor. Pre-order listings clearly indicate their status on the product page. Estimated release or ship dates are displayed where available and are based on information provided by manufacturers and distributors.
2. Payment
Pre-orders are charged at the time of purchase — not at the time of shipment. By completing a pre-order, you authorize Pull Drop to charge your selected payment method immediately for the full order amount.
Accepted Payment Methods:
- Credit Card
- Debit Card
- Apple Pay
- Google Pay
- Link by Stripe
All payments are processed securely through Stripe.
3. Estimated Release & Ship Dates
Estimated dates provided on pre-order listings are based on manufacturer and distributor information available at the time of listing. These dates are estimates only and are subject to change without notice.
Pull Drop is not responsible for delays caused by:
- Manufacturer production or printing delays
- Distributor fulfillment delays
- Shipping carrier delays
- Customs or import issues
- Events outside our reasonable control (force majeure)
We will make every effort to notify you by email if there is a significant delay affecting your pre-order.
4. Shipping
Pre-order items are shipped using the same process as in-stock orders:
- Processing Time: 1–3 business days after the item is received and ready to ship
- Delivery Time: 3–7 business days after shipment
- Shipping Cost: Free — no minimum required
- Ships From: Lynchburg, VA 24501, United States
You will receive a shipping confirmation email with a tracking number as soon as your pre-order has been dispatched.
5. Pre-Order Cancellations
We understand that circumstances change. Pre-orders may be cancelled and refunded under the following conditions:
- Cancelled by the customer: You may request a cancellation at any time before your order has shipped by contacting us at support@Pulldrop.shop. Refunds for customer-initiated cancellations will be processed within 10 business days to the original payment method.
- Cancelled by Pull Drop: In the rare event that we are unable to fulfill your pre-order due to a product discontinuation, distributor issue, or other unforeseen circumstance, we will cancel your order and issue a full refund within 10 business days. You will be notified by email.
Once a pre-order has shipped, our standard Return & Refund Policy applies.
6. Returns & Refunds on Pre-Orders
Pre-order items follow the exact same return and refund rules as in-stock items:
- Returns accepted within 30 days of delivery
- Items must be factory sealed and completely unopened
- Refunds processed within 10 business days of receiving the return
- Opened items are not eligible for return or refund
7. Price Changes
The price of a pre-order item is locked in at the time of purchase. If the price of a product decreases after you have placed your pre-order, we are not obligated to issue a price adjustment. If a pricing error occurred at the time of your pre-order, we will contact you with the corrected price and give you the option to proceed or cancel for a full refund.
8. Product Availability
Pre-ordering does not guarantee fulfillment in all cases. In extremely rare situations — such as manufacturer shortages or allocation cuts from our distributor — we may be unable to fulfill all pre-orders. If this occurs, affected customers will be notified immediately and issued a full refund.
9. Combining Pre-Orders with In-Stock Items
If your order includes both pre-order and in-stock items, please be aware that your entire order may be held until the pre-order item is available to ship, so all items can be sent together. If you would prefer your in-stock items to ship immediately, we recommend placing separate orders.
10. Communication
We will keep you informed throughout the pre-order process. You can expect:
- An order confirmation email immediately after purchase
- An update email if your estimated ship date changes significantly
- A shipping confirmation email with tracking number when your order ships
If you have questions about your pre-order at any time, contact us at support@Pulldrop.shop.
11. Contact Us
For any pre-order questions or concerns, please reach out:
📧 Email: support@Pulldrop.shop
🌐 Website: Pulldrop.shop
📍 Address: 1339 Englewood St, Lynchburg, VA 24501
We typically respond within 1–2 business days.