Once your order ships you will receive a confirmation email with your tracking number and carrier information. Please allow up to 24 hours for tracking to update after you receive the email. If you cannot find your tracking email, check your spam folder or contact us at support@Pulldrop.shop with your order number.

Orders can be cancelled or modified before they ship. Email us as soon as possible at support@Pulldrop.shop with your order number. Once an order has been dispatched it can no longer be changed — our standard Return & Refund Policy applies at that point.

Check your spam or junk folder first. If you still cannot find it within an hour of placing your order, contact us at support@Pulldrop.shop with the name and email address used at checkout and we will look into it immediately.

If you placed multiple orders close together and neither has shipped yet, email us at support@Pulldrop.shop right away and we will do our best to combine them. We cannot guarantee this is possible once processing has begun, but we will always try.

Orders are processed within 1–3 business days after payment is confirmed. Once shipped, delivery takes 3–7 business days within the United States. Total time from order to delivery is typically 4–10 business days. You will receive a tracking email as soon as your order ships.

Yes — completely free on every order, no minimum purchase required. Free shipping is applied automatically at checkout. No coupon code needed and no hidden fees. The price you see on the product page is what you pay.

We ship using USPS, UPS, and FedEx from our facility in Lynchburg, Virginia. The carrier selected for your order depends on your location, package dimensions, and weight to ensure the most reliable and safest delivery experience.

Contact us within 7 days of the expected or confirmed delivery date at support@Pulldrop.shop with your order number and photos of any damage. We will work with the carrier to investigate and resolve your case as quickly as possible.

We accept returns within 30 days of delivery on unopened, factory sealed items only. Opened hobby boxes, booster packs, or any other opened sealed product cannot be returned under any circumstances. To start a return, email us at support@Pulldrop.shop with your order number and reason.

Approved refunds are processed within 10 business days of us receiving your returned item. Refunds are issued to your original payment method. Allow an additional 3–5 business days for the credit to appear depending on your bank or provider.

Contact us within 7 days of delivery at support@Pulldrop.shop with your order number and clear photos of the issue. We will prioritize your case and offer a full replacement or refund at no cost to you — no runaround, no exceptions.

We do not offer direct exchanges. If you would like a different item, please return your original order (if eligible under our 30-day sealed return policy) and place a new order. Contact us and we will do our best to make the process smooth.

Always — without exception. Every product at Pull Drop is 100% genuine and sourced exclusively from authorized U.S. hobby distributors. We have a strict zero-tolerance policy on resealed, tampered, searched, or counterfeit products. For full details, visit our Authenticity Guarantee page.

We specialize in sealed hobby boxes and collectible cases including Panini, Topps, Bowman, Upper Deck, Leaf, Pokémon, and more. All products are sourced through authorized distributor channels. Our catalogue is always expanding — check back regularly for new arrivals and pre-orders.

No — and no retailer anywhere can. The specific cards, autographs, relics, and inserts inside any sealed hobby box are determined entirely by the manufacturer at production. What we guarantee is that every product leaves us 100% factory sealed and completely untouched.

Availability is shown in real time on each product page. If an item is sold out, email us at support@Pulldrop.shop and we will let you know as soon as we have a restock date or if a pre-order option becomes available.

We accept Credit Card (Visa, Mastercard, American Express, Discover), Debit Card, Apple Pay, Google Pay, and Link by Stripe — all processed securely through Stripe, a PCI-DSS Level 1 certified payment platform. All options are available at checkout with no additional fees.

Payment is collected in full at the time of purchase — for both in-stock and pre-order items. A confirmation email is sent to you immediately after your payment is successfully processed.

Absolutely. All transactions are SSL encrypted and processed exclusively through Stripe. We never store your full card number, CVV, or banking credentials — your financial data is handled entirely by Stripe under the highest security standards available. Visit our Secure Checkout page for full details.

Sales tax is collected where required by applicable state and local law. If tax applies to your order, the exact amount will be calculated and shown at checkout before you complete your purchase — based on your shipping address. No surprises.

Full payment is collected when you place your pre-order. Once the item is received by us it enters our standard 1–3 business day processing window, then ships within 3–7 business days. If a manufacturer changes a release date we will notify you immediately by email. You may cancel a pre-order for a full refund at any time before it ships.

Release dates on pre-orders are set by the manufacturer and are subject to change. If your estimated ship date changes significantly, we will notify you by email as soon as we are informed. You always have the option to cancel a pre-order for a full refund before it ships — no questions asked.

Yes — pre-order items follow the exact same return policy as in-stock orders. Returns are accepted within 30 days of delivery on factory sealed, unopened items only. Refunds are processed within 10 business days of receiving your return.

Yes — we have a wholesale program for verified hobby shops, licensed retailers, and approved bulk buyers. Email us at support@Pulldrop.shop with the subject line "Wholesale Inquiry" including your business name, type, website or marketplace link, location, and estimated monthly volume. We will respond within 3–5 business days.

Yes — general minimums are 2 sealed cases or 6 hobby boxes per product, with a minimum order value of $500 USD. Exact quantities and pricing tiers are confirmed upon approval of your wholesale application and may vary by product category.

Free shipping applies to all domestic wholesale orders, consistent with our standard shipping policy. All wholesale orders ship from our Lynchburg, Virginia facility via USPS, UPS, or FedEx. A tracking number is provided for every shipment.